Shipping & Delivery Information

Shipping 

We currently only ship 60km from Sydney CBD, if you're trying to put an order through outside this zone and get an error code at check out, please email us on info@treatem.com.au 

Delivery 

Our delivery times are currently Thursday, Friday, Saturday and Monday, between 7am - 7pm, Monday, Thursday, Friday, Saturday. If you need a gift by a certain time, we reccomend ordering for the day before.

Delivery days are the following: Monday, Thursday, Friday, Saturday

We have same-day delivery services. If you would like to put in a last minute order please call 0433504525 before 1pm. We may be able to organise delivery for Tuesday, Wednesday if required. 

Please note that ny requests for a delivery to be delivered at certain times, without prior consultation, will automatically be inlcuded in the daily delivery schedule and will be delivered between 7am and 7pm.

If the recipient isn’t at home, the procedure is:

The courier will leave the box, sealed, at the front or back door if there is a safe place. If no safe place is identified you will be notified via phone. If you are not able to respond to the courier immediately, the dessert box will return to our office and redelivery can be arranged at an additional fee.

We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

FAQs

Cancellation Policy 

Orders can be canceled prior to 48 hours prior to the scheduled delivery date.

Orders that are already prepared, dispatched or in transit cannot be canceled or refunded.

Cancellation of order incurs a $50.00 administrative fee regardless of box value. Money will be refunded less this fee.

If cancellation notice is received at less than 48 hour notice - cancellation is void.

A cancellation notice must be placed in email to info@treatem.com.au