Shipping & Delivery Information
Shipping
We currently only ship 35km from Sydney CBD, if you're trying to put an order through outside this zone and get an error code at check out, please email us on info@treatem.com.au
Delivery
Our delivery times are currently Monday and Friday, between 10am and 7pm.
Delivery days are the following: Monday and, Friday
We have same-day delivery services. If you would like to put in a last minute order please call 0437 607 305 before 1pm. We may be able to organise delivery for Tuesday, Wednesday if required.
Please note that any requests for a delivery to be delivered at certain times, without prior consultation by phone, will automatically be included in the daily delivery schedule and will be delivered between 7am and 7pm.
If the recipient isn’t at home, the procedure is:
The courier will leave the box, sealed, at the front or back door if there is a safe place. If no safe place is identified, you will be notified via phone. If you are not able to respond to the courier immediately, the dessert box will return to our office and redelivery can be arranged at an additional fee.
We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.
Cancellation Policy
Orders can be canceled prior to 48 hours prior to the scheduled delivery date.
Orders that are already prepared, dispatched or in transit cannot be canceled or refunded.
Cancellation of order incurs a $50.00 administrative fee regardless of box value. Money will be refunded less this fee.
If cancellation notice is received at less than 48 hour notice - cancellation is void.
A cancellation notice must be placed in email to info@treatem.com.au