Frequently Asked Questions
Shipping & Delivery
What happens if the recipient isn't home?
If the recipient isn’t at home, the procedure is:
The courier will leave the box at the front or back door if there is a safe place. If no safe place is identified or you have unticked this box, the dessert box will return to our office and redelivery can be arranged at an additional fee.
We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.
Do you re-direct deliveries?
No. The shipping address you input when your put through the order will be the final destination.
If you note that you'd like the delivery re-directed to a different address if the recipient isn't home, then the box will be delivered back to our site.
We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.
What happens if I provide you with the wrong address?
Treat 'Em takes no responsibility for incorrect address details.
The order will be returned to the office if the courier is unable to deliver it. Redelivery is an additional charge of 50% of the original order cost plus the additional delivery charge.
If the same day delivery isn't possible, you will need to purchase a new box.
When will my order arrive?
Your gift will be delivered on the date you selected. Our delivery times are between 7am and 7pm.
What happens if I select the wrong date?
Treat 'Em takes no responsibility for incorrect input of dates.
We will deliver the box as per requested, unless otherwise notified. All date changes must be made 24 hours prior to the desired delivery date. An administration fee may be applicable.
If you need this to be changed, please call email us immediately on info@treatem.com.au.
Can I select a time to deliver my gift?
No. It is not possible for our delivery partners to deliver at specific times due to their dynamic routing of deliveries.
The gift will be delivered between 7am and 7pm.
Can you deliver to an apartment/unit complex? What happens if the recipient isn’t home?
Absolutely! Please ensure the unit number is in the address when placing the order.
Recipients will need to be home to accept this delivery, particularly if the building is secured.
If the coruier is able to enter the secured building, they will leave it by the recipient's door.
In the scenario the courier cannot get in, then the box will be returned to us and there will be a redelivery fee plus 50% cost of the box charged.
We do not deliver to PO Boxes or parcel lockers.
Do you deliver on weekends?
Our delivery days and times are Monday to Saturday between 7am - 7pm.
NO deliveries on Sundays.
What if I order multiple products for different addresses?
If you're looking to order mutliple items and need them shipped to multiple addresses, they will need to ordered individually as courier fees apply for each address.
How much will shipping cost?
Standard shipping is $14.95 for next day delivery within 30kms from Sydney CBD. All orders must be placed 11:59pm the day before.
Can I select a time?
No. All deliveries are delivered between 7am and 7pm. Any requests for a delivery to be delivered at certain times, without prior consultation, will automatically be inlcuded in the daily delivery schedule.
Please note if you do this the recipient may miss their gift and a re-delivery fee will be applicable. Please read our T&Cs.
Do you do same day delivery?
For same day delivery please contact us on 0437 607 305.
Shipping prices will vary based on location of the delivery. Orders must be confirmed via phone before 1pm.
I live outside 30kms from Sydney CBD - Can I still check out?
Absolutely. Call 0437 607 305 to confirm your shipping rate as it will be more than the standard $14.95 Sydney Metro shipping.
This shipping cost is calculated by external courier services.
What if the recipient isn't within location parameters?
If the "Location Error" message pops up when you're trying to check out, this means that our couriers will not be able to reach them.
Please contact us on info@treatem.com.au to discuss if there is anything we are able to assist with. We may be able to organise this delivery, although it will incur out of region shipping fees or may not be available.
Product Information
Do you products contain Gluten?
Most products do. The Gluten-Free labeled products do not have any ingredients containing gluten. However, cannot guarantee that no cross-contamination has occurred during the process. Anyone with coeliac disease, should not consume any Treat 'Em Products.
When do you cook your food?
To ensure the fresshness and quality of each box, we make our products every 1-2 weeks.
When should I eat the box?
The treats are very tempting and will be finished quickly as you will not be able to resist them!
However, all boxes are reccomended to be eaten on the day of delivery for quality and freshness.
Alternatively, if they are stored in the fridge at 4°C they can be consumed at a later date, no longer than 2 weeks.
Do your boxes have nuts or traces of nuts?
Yes. Next to all of our products contain nuts and products without nuts listed in the ingredients may have traces of nuts as they are prepared in the same kitchen. Treat 'Em takes no responsibility for boxes that are gifted to those with an allergy or those around them.
For any orders that have specific allergies or intolerance please email us at info@treatem.com.au before placing an order.
Do you customise boxes?
Our boxes have been perfected to compliment each other, so they are perfect as it is. But If you're making a bulk order or want something special, we may be able to organise this for you at an additional cost, please contact us on info@treatem.com.au.
Once the order has been placed we will need a minimum of 48 hours for any changes you wish to make. Please email us at info@treatem.com.au.
What ingredients do you use?
We use a variety of ingredients to get such rich, beautiful flavours. Please see the pages below regaring the ingredients and nutritional value.
Ingredient list & Nutrition Tables
Other FAQs
How do I order?
All you need to do is add the gift you'd like to your cart and follow the prompts to payment.
You will receive a confirmation email summarising your order.
We do next day delivery if you require something urgent.
How many discount codes can I use?
You can only use 1 code per transaction.
Cancellation Policy
Orders can be cancelled prior to 48 hours prior to the scheduled delivery date.
Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.
Cancellation of order incurs a $50.00 administrative fee regardless of box value. Money will be refunded less this fee.
If cancellation notice is received at less than 48 hour notice - cancellation is void.
A cancellation notice must be placed in email to info@treatem.com.au
