Frequently Asked Questions

Delivery Policy

Our delivery times are between 9am and 5pm. All orders will be delivered on the specified date before 5pm. 

Times may vary due to COVID-19.

If the recipient isn’t at home, the procedure is:

The courier will leave the box at the front or back door if there is a safe place. If no safe place is identified, the box will return to our office and redelivery can be arranged at an additional fee.

We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

Treat 'Em takes no responsibility for incorrect address details. 

The order will be returned to the office if the courier is unable to deliver it. Redelivery is an additional charge of 50% of the original order cost plus the additional delivery charge.

If the same day delivery isn't possible, you will need to purchase a new box. 

Treat 'Em takes no responsibility for incorrect input of dates. 

We will deliver the box as per requested, unless otherwise notified. All date changes must be made 24 hours prior to the desired delivery date. An administration fee may be applicable.

If you need this to be changed, please call email us immediately on info@treatem.com.au. 

Absolutely! Please ensure the unit number is in the address when placing the order.

Recipients will need to be home to accept this delivery, particularly if the building is secured. 

In the scenario the courier cannot get in, then the box will be returned to us and there will be a redelivery fee plus 50% cost of the box charged.

We do not deliver to PO Boxes or parcel lockers.

Our delivery times are Monday - Saturday between 9am and 5pm. 

If you're looking to order mutliple items and need them shipped to multiple addresses, they will need to ordered individually as courier fees apply for each address. 

If the "Location Error" message pops up when you're trying to check out, this means that our couriers will not be able to reach them. 

Please contact us on info@treatem.com.au to discuss if there is anything we are able to assist with. We may be able to organise this delivery, although it will incur out of region shipping fees or may not be available. 

Product Information

To ensure the fresshness and quality of each box, we make our products every 1-2 weeks. 

All boxes are reccomended to be eaten on the day of delivery for quality and freshness. 

Alternatively, if they are stored in the fridge at 4°C they can be consumed at a later date, no longer than 1 month. Please contact us on 0423098349 to discuss further.

Yes. Next to all of our products contain nuts and products without nuts listed in the ingredients may have traces of nuts as they are prepared in the same kitchen. Treat 'Em takes no responsibility for boxes that are gifted to those with an allergy or those around them.  

For any orders that have specific allergies or intolerance please email us at info@treatem.com.au before placing an order.

Our boxes have been perfected to compliment each other, so we cannot customise this. If you're making a bulk order, we may be able to organise this for you at an additional cost, please contact us on info@treatem.com.au.

Once the order has been placed we will need a minimum of 48 hours for any changes you wish to make. Please email us at info@treatem.com.au.

We use a variety of ingredients to get such rich, beautiful flavours. Please see the pages below regaring the ingredients and nutritional value.

All Products 

Nutrition Table

Cancellation Policy

Orders can be cancelled prior to 48 hours prior to the scheduled delivery date.

Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of order incurs a $50.00 administrative fee regardless of box value. Money will be refunded less this fee.

If cancellation notice is received at less than 48 hour notice - cancellation is void.

A cancellation notice must be placed in email to info@treatem.com.au